Thursday, July 9, 2009

A Whole New Meaning to Customer Complaints

This YouTube clip has been created by a United Airlines customer in response to a bad experience he had on one of their flights. It's had over 148,000 hits in two days! I'm picking United Airlines aren't too happy about it right now ....

It also makes me think of the bigger picture here for other organisations. It seems this could place extra pressure on them to provide good customer service or end up on YouTube! Not necessarily a bad thing from the consumer point of view is it?

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